Shipping Policy

Order Processing

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping :

• Standard: 7-10 business days

International Shipping (If applicable):

• Standard International: 10-21 business days
  

Delivery delays can occasionally occur due to customs or carrier issues.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email with tracking information once your order has shipped.

Customs, Duties & Taxes (International Orders)

Your order may be subject to import taxes, duties, or customs fees once it reaches your country.
These charges are the customer’s responsibility and vary by destination. We are not responsible for delays caused by customs.

Lost, Delayed, or Damaged Packages

We are not responsible for packages lost or damaged in transit.
If your order is delayed or marked as delivered but can’t be located:

• Contact the carrier first to open an investigation.

• Then contact us at [chinadollsorders@gmail.com] and we’ll help as much as possible.

If you receive a damaged item, please contact us within 48 hours with photos of the item and packaging so we can assist.

Incorrect Shipping Addresses

Please ensure your shipping address is correct.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns & Exchanges

Refer to our Return Policy for details on returns, refunds, and exchanges.

Contact Us

If you have questions about this Shipping Policy, contact us at:

chinadollsorders@gmail.com