Return Policy

Return Policy 

30-Day Return Window

We offer returns within 30 days of delivery. If 30 days have passed since your purchase, we can’t offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.

  • It must also be in the original packaging.

  • Proof of purchase (order number or email) is required.

Non-Returnable Items

Certain types of products cannot be returned, such as:

  • Digital products or downloadable content

  • Gift cards

  • Final sale or clearance items

If you’re unsure whether your item is eligible, contact us at [chinadollsorders@gmail.com].

Return Process

To start a return:

  1. Email us at [chinadollsorders@gmail.com] with your order number and reason for return.

  2. We will provide return instructions and the return shipping address.

  3. Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

Return Shipping Costs

  • Customers are responsible for paying return shipping costs unless the item arrived damaged or incorrect.

  • Return shipping costs are non-refundable.

  • If approved, the refund will be issued to your original payment method.

Exchanges

If you’d like to exchange an item, the easiest way is:

  1. Start a return for the item you have.

  2. Once approved, purchase the replacement item separately.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 48 hours with photos.
We will replace or refund the item at no additional cost.

Refund Processing Time

Once approved, refunds may take 5–10 business days to appear on your original payment method, depending on your bank or credit card.

Contact Us

If you have any questions about this Return Policy, contact us at:
📧 chinadollsorders@gmail.com